Terms of Service

Effective April 10, 2026

Welcome to Cue Designer. These Terms of Service (“Terms”) govern your access to and use of the Cue Designer website, applications, and services (collectively, the “Service”) operated by Desic Design LLC (“we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and Accounts

You must be at least 16 years old to use the Service. By creating an account, you represent that you meet this age requirement and that the information you provide is accurate and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@desic.design if you suspect unauthorized access.

You may sign in using a third-party authentication provider (such as Google). When you do so, you authorize us to receive certain profile information from that provider in accordance with their terms and privacy policy.

2. Description of the Service

Cue Designer is a collaborative web application that helps theater, dance, and live event professionals create, organize, and manage lighting cues, dance lists, and related production data. Features include cue tables, dance management, role-based access controls, CSV import/export, member invitations, and (where applicable) integration with third-party services such as QLab.

We may add, modify, or remove features at any time. We will use reasonable efforts to notify you of material changes that adversely affect paid plans.

3. Subscriptions, Billing, and Refunds

3.1 Plans

The Service is offered under a free tier and one or more paid subscription tiers (such as Pro and Enterprise). The features, limits, and pricing of each plan are described on the Service. We may change pricing or plan features with reasonable advance notice; changes will not affect the current billing period for paid subscribers.

3.2 Payment

Paid subscriptions are processed through our payment processor, Stripe, Inc. By providing payment information, you authorize us and Stripe to charge the applicable fees, taxes, and any add-ons to your selected payment method on a recurring basis until you cancel. You are responsible for all charges incurred under your account.

3.3 Cancellation

You may cancel your subscription at any time from the billing settings page. Cancellation takes effect at the end of the current billing period; you will continue to have access to paid features until that date. We do not provide refunds for partial billing periods, except where required by law.

3.4 Failed Payments

If a payment fails, we may suspend or downgrade your account until the issue is resolved. We may delete or restrict access to data that exceeds free-tier limits if a paid subscription is not restored within a reasonable period.

4. Your Content

You retain ownership of all data, files, cues, dance lists, attribute labels, notes, uploads, and other content you submit to the Service (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and process Your Content solely as necessary to operate, secure, support, and improve the Service for you and the members of your organization or show.

You represent and warrant that you have all rights necessary to submit Your Content and that Your Content does not infringe any third-party rights or violate any law.

5. Acceptable Use

You agree not to use the Service to:

• Violate any law, regulation, or third-party right;
• Upload or transmit malicious code, viruses, or harmful content;
• Attempt to gain unauthorized access to the Service, other accounts, or any underlying systems;
• Probe, scan, or test the vulnerability of the Service or circumvent any security features;
• Reverse engineer, decompile, or attempt to extract source code from the Service, except where permitted by law;
• Resell, sublicense, or commercially exploit the Service without our written consent;
• Use automated means (bots, scrapers, crawlers) to access the Service in a manner that places unreasonable load on our systems;
• Harass, threaten, defame, or impersonate any person, including other users;
• Upload content that is unlawful, defamatory, hateful, or sexually explicit material involving minors.

We reserve the right to investigate and take appropriate action — including removing content, suspending accounts, and reporting to law enforcement — for any violation of these Terms.

6. Organization and Show Roles

The Service supports organizations, shows, and member roles (such as full admins, billing admins, dance managers, editors, and viewers). The user who creates an organization is initially designated as its owner and is responsible for the conduct of their organization's members and for any fees incurred. Permissions and access controls are described in the in-app help center.

If you are invited to an organization or show by another user, you acknowledge that the inviting party may have access to your activity within that organization or show (such as cue edits, comments, and assignments).

7. Intellectual Property

The Service, including all software, designs, text, graphics, logos, and trademarks (other than Your Content), is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. No other rights are granted by implication.

8. Third-Party Services

The Service relies on third-party providers, including without limitation Supabase (database and authentication), Stripe (payments), Resend (transactional email), Google (OAuth sign-in), and Vercel (hosting). Your use of the Service is also subject to the terms and privacy policies of these providers. We are not responsible for the practices of third-party providers.

9. Suspension and Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms, present a security risk, or for any other reason at our discretion. Upon termination, your right to use the Service ends immediately. Sections of these Terms that by their nature should survive termination will survive (including ownership, disclaimers, limitation of liability, and dispute resolution).

You may terminate your account at any time by deleting it from the account settings page or by contacting us. Upon deletion, we will remove or anonymize your personal data in accordance with our Privacy Policy and our data retention obligations.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF YOUR CONTENT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

12. Indemnification

You agree to defend, indemnify, and hold harmless Desic Design LLC and its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) Your Content, (b) your use of the Service, (c) your violation of these Terms, or (d) your violation of any rights of a third party.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Service will be resolved exclusively in the state or federal courts located in California, and you consent to the personal jurisdiction of those courts.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice in the Service. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes.

15. Contact

Questions about these Terms? Contact us at support@desic.design.